1) Cancellations – Orders cancelled during production will be charged for the work completed at the time of cancellation.

2) Warranty – All products sold by MTM are guaranteed to be of good quality materials and workmanship. If our quality inspectors overlooked a factory defect, write or call your Customer Care Associate within ten days after delivery and we will issue a Returned Goods Authorization (RGA) number for return.

3) Returns – A Returned Goods Authorization (RGA) number must be issued for all returns. Merchandise without a RGA will not be accepted. Custom orders may not be returned unless a factory defect exists.

4) Shipping charges – Shipping charges according to weight will apply to all orders. Priority shipping is available; however, customer is responsible for all shipping charges.

5) Method of shipment – GROUND is the normal method of shipment unless otherwise specified. (Delivery to a P.O. Box is not available). 2ND DAY SERVICE – This method assures the merchandise to be delivered by the close of business on the 2nd day (Mon. – Fri.) to most destinations in the continental U.S. Additional shipping costs apply. NEXT DAY DELIVERY – This method assures the merchandise to be delivered the next day after shipment to most destinations in the continental U.S. Additional shipping costs apply. MTM is not responsible for delays or damage in transit.

6) Over/Under runs – Every effort is made to ship the exact quantity ordered. However, for imprinted items, MTM reserves the right to ship up to 5% over or under the amount of the order and will accordingly.

7) PMS Match – If a PMS color match is required an additional color match charge may apply.

8) Set-up charges – All set-up charges listed will apply to each order.

9) A Customer Care Associate will contact you with the final amount that will be charged to your credit card. This amount will include product cost, set-up charges, shipping and taxes.